Privacy Policy

Last updated: June 20, 2026

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password (hashed). If you use Google Sign-In, we receive your name, email, and profile image from Google.

Usage Data

We collect information about how you use the Service, including pages visited, features used, and search queries.

Chat Conversations

Conversations with Matthew AI are stored to provide conversation history, improve response quality, and identify knowledge gaps. Conversations are associated with your user account.

If you subscribe to our newsletter, we store your email address. You can unsubscribe at any time by contacting us or using the unsubscribe link in any newsletter email.

2. How We Use Your Information

To provide and improve the Service
To personalize your experience
To send newsletters (with your consent)
To identify unanswered questions and improve our knowledge base
To maintain security and prevent abuse

3. Data Sharing

We do not sell your personal information. We may share data with:

Service providers who help us operate the platform (hosting, AI processing)
Law enforcement when required by law

4. Data Retention

We retain your data for as long as your account is active. Chat conversations are retained to provide history and improve the service. You may request deletion of your data at any time.

5. Data Deletion

To request deletion of your account and associated data, contact us through the platform. We will process deletion requests within 30 days.

6. Cookies

We use essential cookies for authentication and session management. These are necessary for the Service to function and cannot be disabled. We do not use third-party advertising cookies.

7. Security

We use industry-standard security measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and secure infrastructure.

8. Children’s Privacy

The Service is not directed at children under 13. We do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the Service or via email.

10. Contact

For privacy-related questions or data deletion requests, contact us through the Cuenca Connect platform.